Refund, Replacement and Returns Policy

Seven Summits Art wants you to be satisfied with your purchase. We commit to replacing your purchase if there is any damage to your item during shipping. We also commit to replacing your purchase if there was a problem with the production of the item.

If there’s something wrong with your item, we expect you to contact us as soon as possible after the delivery. It’s also very likely that we’ll ask you to send us pictures of the damaged item for our records, so please be sure to take some.

All of our items are delivered with delivery tracking or confirmation of delivery by the courier. It’s quite rare, but if something is ‘lost in transit’ by the delivery company, the item will be replaced.

How To Make a Request

  1. Contact us with your order number and details of the problem.
  2. Wait for our response (we try to respond within 24 hours).

For convenience, we allow guest checkout, this means that you won’t have to create an account to go through the checkout process. You can choose to make an account during the checkout process – but it’s not required. To fight spam and robots, we’ll ask you to create an account if you need to contact us about a return. When you’re logged in you’ll have access to the form on our contact page to get in touch with us.